" We aren't playing you for a sucker. We had this shipped directly from our supplier. I'll contact them and figure out exactly why you have yet to receive these yet.
I understand you're dissatisfied and I'm very sorry. Since you ordered so many units, we had to have them shipped directly from our supplier rather than shipping them from our location due to the amount of stock we had on hand. Our supplier is in the process of making 300 sets of these for us so they should have at least 14 ready to go that you ordered.
I do apologize again and I'll let you know as soon as they arrive. To make up for this, I'll be more than happy to provide you with 2 sets free of charge if you decide to place an order in the future as well as give you exclusive dealer status in Switzerland on all our products in the future."